Privacy Policy
1. Introduction
This Privacy Policy explains how SKH Web Agency collects, uses and protects your personal information when you use the Zpin restaurant online-ordering platform we operate.
The platform provides participating restaurants with a branded storefront, menu, cart and internal checkout. Each restaurant is an independent merchant on the platform.
2. Roles and responsibilities
SKH Web Agency acts as the platform and technical infrastructure provider.
The restaurant is responsible for food preparation, order fulfilment, delivery and for handling restaurant-level customer data.
3. Information collected directly
To place an order you provide your name, phone number, delivery address and order details.
When you contact us, we may retain contact details and the content of your message.
4. Order information
Order contents, selected modifiers, branch, delivery or pickup choice, notes and promo codes are processed to fulfil your order.
5. Technical information
For security, reliability and troubleshooting we may collect device type, browser, approximate location, IP address and technical logs.
6. Business account information
For restaurant partner accounts we process the contact person, business name, list of branches and menu data.
7. How information is used
Information is used to fulfil orders, provide customer support, improve the service, ensure security and meet legal obligations.
8. Legal or permitted grounds
Processing is based on contract performance, legal obligation, user consent or legitimate interests where permitted.
10. Restaurant responsibility
Once an order is passed to the restaurant, responsibility for the customer data relating to that order lies with the restaurant.
11. Payments
Payments are not processed online at this time: payment is made on delivery or on pickup. Future payment integrations will be subject to separate provider terms.
14. Data retention
Order data is retained for as long as needed to deliver the service, meet reporting duties and comply with legal requirements.
15. Data security
SKH Web Agency applies reasonable technical and organisational safeguards, but no system on the internet is completely secure.
16. Multi-tenant isolation
Restaurant data is isolated between tenants. One restaurant cannot access another restaurant's orders.
17. International or third-party infrastructure
Hosting and infrastructure providers may be located in other countries and are expected to meet appropriate security standards.
18. User choices and rights
Where applicable law allows, you may request access, correction or deletion of your personal data.
19. Children
The platform is not intended for children. Minors should use the service only under parental supervision.
20. Marketing communications
Operational messages about your order may be sent. Marketing messages require your separate consent.
21. Automated decision-making
The Zpin platform does not make fully automated decisions with legal effects on you.
22. Third-party links
The site may contain links to third-party services governed by their own privacy policies.
23. Service providers
SKH Web Agency uses trusted providers for hosting, database and analytics, and enters into appropriate agreements with them.
24. Data breach response
In the event of a security incident SKH Web Agency will investigate, contain the incident and notify affected parties as required by law.
25. Changes to the policy
This policy may be updated from time to time. The current version is published on the site.
26. Contact
For privacy questions, contact SKH Web Agency via the website or at skhwebagency@gmail.com.